Choose a support path
Before reporting an identification problem
Keep the original photo or recording, note when and where you found the bird, and describe what you expected versus what BirdScope suggested. This context makes feedback more useful.
- For a photo issue, include whether the bird was visible, cropped, blurry, or partly hidden.
- For a sound issue, note background noise, recording length, and whether other birds were calling.
- For an app issue, include the iPhone model, iOS version, and the app version if available.
Privacy first
Do not include passwords, payment details, or other sensitive information in a support message. Use the official channels provided by the app and App Store.